Nadja Yang Meng, Department of Business Management, Singapore Management University, 81 Victoria Street, Singapore.
Karthikeyan K, Department of Computer Science and Engineering, SNS College of Engineering, Tamil Nadu, India.
International Journal of Advanced Information and Communication Technology
Received On : 30 May 2020
Revised On : 20 July 2020
Accepted On : 08 October 2020
Published On : 05 November, 2020
Volume 07, Issue 11
Pages : 188-196
Abstract
Performance benchmarking and performance measurement are the fundamental principles of performance enhancement in the business sector. For businesses to enhance their performance in the modern competitive world, it is fundamental to know how to measure the performance level in business that also incorporates telling how they will performance after a change has been made. In case a business improvement has been made, the performance processes have to be evaluated. Performance measurements are also fundamental in the process of doing comparisons of performance levels between corporations. The best practices within the industry are evaluated by the businesses with desirable levels of the kind of performance measures being conducted. In that regard, it is fundamental if similar businesses applied the same collection of performance metrics. In this paper, the NETIAS performance measurement framework will be applied to accomplish the mission of evaluating performances in business by producing generic collection of performance metrics, which businesses can utilize to compare and measure their organizational activities.
Keywords
Network of European Institutes for Advanced Study (NetIAS); Performance Benchmarking; Performance Measurement; ICT Management.
Cite this article
Nadja Yang Meng, Karthikeyan K, “ICT Based Performance Measurement and Benchmarking Methodology, ” INTERNATIONAL JOURNAL OF ADVANCED INFORMATION AND COMMUNICATION TECHNOLOGY, pp. 188-196, November. 2020.
Copyright
© 2020 Nadja Yang Meng, Karthikeyan K. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.